RIGHT OF WITHDRAWAL
LAST UPDATED: February 27th, 2021
RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within fourteen days after receiving the ordered goods, without giving any reason. The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. The right of withdrawal will not apply to the provision of custom-made or clearly personalized goods. To exercise the right of withdrawal, you must CONTACT US informing us of your decision to withdraw from this contract by an unequivocal statement (i.e. a letter sent by registered mail or by certified email) before the withdrawal period has expired. In order to observe the withdrawal period, it is sufficient that you send the notice on the exercise of the right of withdrawal before expiration of the withdrawal period.
EFFECTS OF WITHDRAWAL
Upon effective withdrawal, we shall reimburse to you all payments we received from you, including the costs of shipment (with the exception of additional costs resulting from you choosing any type of shipment other than the most favourable type of standard shipment we offered), not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. Reimbursement will be carried using the same means of payment as you used for your initial purchase, unless expressly agreed otherwise. You will not incur in any fees from us as a result of such reimbursement. We may withhold reimbursement until we have received the goods back from you. You shall send back the goods (or hand them over to us) not later than fourteen days from the day on which you communicate us your withdrawal from this contract. This deadline is respected if the consumer returns the goods before the due date. You shall bear the direct cost of returning the goods and for their safe return. You are liable for any diminished value of the goods, up to their full value, resulting from your handling other than what is necessary to establish the nature and characteristics of the goods.